Bulb entered the UK energy market in 2015, with the aim of offering affordable green energy via their single 100% renewable electricity and 10% renewable biomethane gas tariff.
The London-based energy company was founded by two former energy industry workers, Hayden and Amit, who paired up to offer "A fair and open energy company, with an engaged supportive community that takes centre stage."
The Bulb Community is an online forum where members can not only ask questions about their account, but have actual input in how the company is run. This includes everything from requesting opinions on the functionality of their website to asking members about renewable energy, electric vehicles and the future of energy provision.
There is no doubt that Bulb has captured the interest of those who want a renewable energy provider who can offer a very competitive tariff and great customer service. The number of Bulb customers (or members as they prefer to call them) has grown from less than 5,000 to over 100,000 in the last 12 months. Bulb now have a 6% share of the energy market, a remarkable achievement in such a short space of time.
Bulb Renewable Energy Tariff
Bulb attempts to cut through the confusion of the energy market by offering just one, variable rate, renewable energy tariff to both electricity-only and dual fuel customers. The renewable electricity is generated from sources including hydro, wind and solar, all of which is generated in the UK. The renewable gas is generated by taking slurry from piggeries in Oxfordshire and then anaerobically digesting it to make biomethane gas.
What We Like About Bulb Energy
They are one of the cheapest energy providers in the UK and, at the time of writing, offer the cheapest renewable energy tariff. They don’t tie-in customers to fixed-term contracts nor do they charge exit fees if you switch from them. However, they will pay the exit fees of the energy company you’re switching from.
It’s very easy to get a quote and switch. A few minutes is all that’s required and then Bulb do the rest, which includes talking to your old provider and making sure the transition is completely painless. They’ll keep you updated along the way, but there really isn’t anything you need to do, until they ask you for your initial meter readings. You can supply these readings online from your personal MyBulb dashboard or from the Bulb app, which is currently iOS (Apple) only.
Their customer service is excellent and their customer satisfaction levels are far higher than all other energy providers.
The Bulb Community is an online forum where members can have an input in how the company is run.
Bulb has Certified Corporate B status. "B Corps" are a growing community of businesses from around the world who aim to solve social and environmental problems — from going green and recycling to providing support to low income communities — and are legally required to consider the wider impact of every business decision.
Also, Bulb is a Living Wage employer. This is a voluntary committment through the Living Wage Foundation to pay employees an hourly rate that is set independently and updated annually.
Bulb have cut their prices twice in 2017 whilst the big 6 energy providers have all raised their tariffs. The increase in the cost of energy to domestic homes has come at a time when the wholesale cost of energy is actually falling and Bulb, unlike the big providers, have reflected this.
Bulb say they are dedicated to making energy simpler, cheaper and greener. They see the energy market as “broken” and recognise the importance of the gaining the trust of members and potential members alike.
So far so good; with a Trustpilot score of 9.8 from 2,500+ reviews, it’s clear that they have a lot of happy customers. The key to Bulb Energy’s success is how they continue to provide such a great service, at a great price, whilst their membership continues to grow so rapidly.